Privacy Policy

Last Updated: September 19, 2025

Potts Law Firm (“the Firm,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the rights you have. By using www.potts-law.com, submitting your information, or consenting to SMS/email/phone communications, you agree to this Policy.

Legal Disclaimer: This Policy is provided for general informational purposes and does not constitute legal advice.

1) Information We Collect

a. Non-Personal Information
We automatically collect certain technical data when you visit our site, such as domain name, IP address, browser type, operating system, referring/exit pages, and pages visited. This information does not directly identify you and helps us maintain and improve the website.

b. Personal Information You Provide
When you submit forms or contact us, we may collect your name, phone number, email address, mailing address, preferred appointment time, and case details or other information you provide through web forms, phone, email, SMS, or chat. If you apply for services, we may request additional information necessary to evaluate your potential claim.

c. Communication Data
With your consent, we may collect and store SMS/text message logs, call logs, voicemail (if provided), and email communications for business, quality assurance, and compliance purposes.

2) How We Use Information

We use information to:

• Provide, maintain, and improve our legal services and website;

• Respond to your inquiries and evaluate potential cases;

• Send case updates, appointment confirmations/reminders, rescheduling notices, service information, feedback requests, and occasional promotional offers related to Potts Law Firm;

• Perform internal analytics, record-keeping, fraud prevention, and legal/regulatory compliance;

• Enforce our Terms and protect the rights, property, and safety of our clients and the public.

We send SMS/text or email communications only with your explicit consent where required.

3) SMS/Text Messaging Compliance

Opt-In Method (Website Checkbox).
You may opt in to receive SMS/text messages by entering your mobile number on our website and checking a dedicated, unchecked consent box next to the phone field. The disclosure at sign-up states:

“I agree to receive recurring informational and promotional text messages from Potts Law at the number provided. Messages may include appointment confirmations, reminders, service updates, feedback requests, and promotional offers. Message frequency may vary. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. View our Terms: https://potts-law.com/terms-of-service and Privacy Policy: https://potts-law.com/privacy-policy.”

Message Types.
Appointment confirmations and reminders, day-of notifications, reschedule notices, service updates, feedback requests, and occasional promotions related to Potts Law services. Links may be included for appointment management or more information.

Frequency & Charges.
Message frequency varies by interaction. Message and data rates may apply.

Opt-Out.
You may opt out of SMS messaging at any time by replying STOP. You will receive one additional message confirming your opt-out.

Help.
For help, reply HELP or email [email protected].

Consent Not a Condition.
Your consent to receive SMS messages is not a condition of purchase or of legal services.

No Third-Party Lists.
We do not use purchased or third-party contact lists. We only message numbers that opted in through our form or otherwise provided direct consent.

Mobile Information & Sharing (Required Clause).
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide the SMS services (e.g., with text messaging platforms, aggregators, or subcontractors acting on our behalf to deliver messages).

4) Cookies & Tracking

We use cookies and similar technologies to enhance user experience, remember preferences, and analyze site performance. Cookies do not directly link to personally identifiable information unless you have voluntarily provided such information on our site. You may disable cookies in your browser; some site features may not function properly.

5) Security

We use industry-standard administrative, technical, and physical safeguards to help protect personal information. Sensitive client data is encrypted in transit, and access is limited to authorized personnel with a legitimate business need. No data transmission or storage system can be guaranteed 100% secure.

6) Sharing & Disclosure

We do not sell personal information. We may share information only as necessary to:

• Comply with law, regulations, subpoenas, or other legal processes;

• Respond to lawful government requests or investigations;

• Protect the rights, safety, or property of Potts Law Firm, our clients, or others;

• Detect, prevent, or address fraud, security, or technical issues;

• Engage trusted service providers who perform services on our behalf (e.g., web hosting, email/SMS delivery, analytics) under contractual obligations to safeguard data and use it only for our instructions.

Text-Messaging Carve-Out (Belt-and-Suspenders):
All categories above exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties, except providers/aggregators that support our SMS delivery as described in Section 3.

7) Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any site you visit.

8) Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including legal, regulatory, accounting, or reporting requirements, and as outlined in any engagement agreement. When no longer needed, we take steps to delete, de-identify, or anonymize information where feasible.

9) Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such information, we will delete it promptly.

10) Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Access the personal information we hold about you;

• Request correction or deletion;

• Request restriction or object to certain processing;

• Opt out of marketing communications at any time.

To exercise these rights, contact [email protected]. We may need to verify your identity before responding.

11) Updates to This Policy

We may update this Policy from time to time. Changes will be posted here with a revised “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated Policy.

12) Contact Us

Potts Law Firm
Attn: Privacy Officer
3737 Buffalo Speedway, Suite 1900
Houston, TX 77098
Phone: (866) 752-4283
Email: [email protected]